Getting help from support
Open a support chat, attach references and read replies.
Settings & supportWho is this for: EveryoneLast verified: 2026-10-15
Open support
On the support page, pick the problem type and write details. If the problem is about a specific work, open support from that work's page — its reference is attached automatically.
For faster help
Write clearly: since when, on which page, and what triggers the problem. An error reference ID and a screenshot speed things up.
Replies
When support replies you get a “Support replied” notification — open the conversation from there. Past conversations stay on the support page.